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TEMU, which has recently become popular among users in Turkey, is a China-based e-commerce platform that draws attention with its affordable product options. However, as with every order placed from abroad, tax and customs procedures come into play for purchases made from TEMU. Products coming to Turkey may be subject to customs duty when they exceed a certain limit. For this reason, users considering ordering via TEMU need to have information about temu customs duty, exemption limit, invoice layout, and potential inspections during the delivery process of the product. The tax process in online shopping and customs procedures on the Turkish leg of shopping via TEMU will be explained in detail.
Is There a Customs Limit on Orders Placed from TEMU?
In individual shopping made from abroad to Turkey, customs duty is applied when the value of the order exceeds a certain limit. In this context, the overseas order customs limit is also taken into account for orders placed from TEMU. As of 2024, in Turkey, certain rates of tax are applied to products up to 150 Euros for shipments arriving via postal or fast cargo, while higher rates of tax and import procedures come into play for orders above this limit.
Since the product cost is usually low in orders placed via TEMU, the 150 Euro limit is often not exceeded. However, if many orders placed on the same day or close dates are combined by customs, the total cost may exceed 150 Euros. In such a case, you may need to pay additional tax. This risk should be taken into account especially in bulk purchases made during promotional and free shipping periods.
The answer to the question "Will the TEMU order get stuck in customs?" depends on the order amount, product content, and shipping method. While there are no problems with low-priced single orders, the possibility of customs inspection increases in bulk purchases and electronic products. Therefore, attention should be paid not to exceed the limit when planning the order.
What Should Be Done If the Order Gets Stuck in Customs?
If your order from TEMU gets stuck in customs, a notification is usually made to you via PTT or the fast cargo company. This notification states which customs office the product is at, why it is being held, and what documents are required for it to be received. In such a case, you are asked to complete the procedures with documents such as a customs declaration, copy of ID, and e-invoice.
In some cases, additional documents regarding the content of the product may be requested. For example, technical documents such as a CE certificate may be requested for electronic device orders. In such cases, the order details that you can obtain from the TEMU order screen or support section can be accepted as documents. To speed up the process, it will also be useful to prepare a screenshot of the page showing the cargo tracking number and product value.
If the product is being held at customs, products that are not received within a certain period of time may be returned or destroyed. Therefore, it is important to respond to notifications reaching you without delay. If you need to pay customs duty, payment methods such as cash on delivery or bank transfer are usually offered. The tax process in online shopping can be managed smoothly with correct information and documents.
Tax Application on TEMU Turkey Shipments
On shipments from TEMU to Turkey, regardless of the product amount, 18% VAT and 20% customs duty may be applied in accordance with the tax legislation of the Republic of Turkey. However, these rates may vary depending on the product type, shipping method, and order value. Usually, for low-value products, automatic tax collection is made by the system or collected from the buyer during delivery.
In some TEMU orders, tax-inclusive pricing is applied. This is indicated on the product page with the phrase "Tax Included" or "All fees included". In this case, no additional tax is collected from the buyer when the product reaches Turkey, and the package is delivered directly. However, for orders without this phrase, the responsibility for paying tax belongs to the buyer. This difference should not be ignored, especially for promotional products.
In addition, different practices may be observed depending on the cargo company in purchases made via TEMU. While the tax collection process is faster for products arriving via fast cargo companies (for example: DHL, UPS, Aramex), procedures may progress slightly slower for products arriving via PTT. Therefore, the shipping method of the product and the tax indication should be carefully checked.
What is the Customs Exemption Limit and How Does It Affect?
The customs exemption limit allows individual users to buy products without paying additional customs duty up to a certain value when shopping from abroad. In Turkey, this limit is set at 150 Euros. This limit is calculated over the total amount including product price + shipping fee. For orders exceeding 150 Euros, standard tax rates are applied and the product enters import status.
Since low-value products are usually ordered in TEMU purchases, this exemption limit is not exceeded. However, if multiple orders arrive in the same period or the product price exceeds 150 Euros including shipping, the system can make this order subject to tax. This limit must be carefully monitored, especially in clothing, electronics, or multiple product purchases.
The best method for users who want to benefit from the customs exemption is to place orders in pieces and with time intervals. This ensures that each order is evaluated separately and the risk of a collective tax burden is eliminated. In addition, checking whether "taxes included" is in the product descriptions before ordering will also be effective in exemption planning. This limit is an important determinant in terms of both price advantage and shopping pleasure.
Billing and Tax-Inclusive Sales
In purchases made via TEMU, the invoice can usually be accessed digitally from the order screen. However, for it to go through an official customs process in Turkey, the product cost, currency, and seller information must be included on this invoice. An incomplete or invalid invoice may cause the product to be held or rejected at customs. Therefore, an invoice check should be made after ordering.
For some products, tax-inclusive prices are offered, meaning that VAT and customs duties are included in the sale price of the product. In this case, no additional fee is requested from the buyer and the product is delivered directly. However, if there is no such phrase on the product page, tax payment may need to be made. This difference should be carefully examined before shopping. Billing and tax-inclusive sales are matters that directly affect the delivery process.
In addition to the invoice, the document containing the cargo label and product information should also be kept. These documents are of critical importance especially in case of returning a product, a problem at customs, or a payment dispute. Keeping all these documents in a digital environment is important for both personal security and the customs process. In the Temu customs tax process, procedures are finalized much faster with such documents.
Checking whether the products are tax-inclusive before shopping, placing orders progressively, and paying attention to the shipping method reduces the risks of potential delays and additional payments. In addition, digitally storing the invoice and shipping documents after ordering speeds up the procedures when the product gets stuck in customs. The tax process in online shopping can be managed smoothly when acting in a planned and conscious manner.
If you also plan to sell by sourcing products from TEMU, AliExpress, or similar platforms, managing customs and tax procedures professionally on the commercial side of the business is of vital importance. At this point, Navlungo provides customs clearance support in markets such as the USA, Canada, and China to sellers who have a company in Turkey, enabling you to manage your e-commerce operations legally and safely. Warehousing, packaging, and handling services are offered by ParkPalet, the solution partner of Navlungo. If you also want to run logistics processes smoothly while opening up to the global market, contact Navlungo and manage your TEMU orders with confidence.
